Primary Care 24 – your new Merseyside GP Out of Hours provider
From the beginning of April, Primary Care 24 is the GP Out of Hours provider for the Merseyside area. This includes Liverpool, Halton, Knowsley, a number of practices in St Helens and new areas for the organisation in South Sefton, Southport & Formby and Warrington.
This new five-year contract was due to start in October 2020 but was delayed by commissioners due to the Covid-19 pandemic and rescheduled to April 2021.
Primary Care 24, or PC24 as some of you will know it, is a not-for-dividend Social Enterprise, working exclusively with the NHS, which has members rather than shareholders and sees any profits reinvested in the health and wellbeing of the communities it serves.
This new chapter in the history of PC24 will see a growth from the 750,000 patients it already cares for, to a population of just over 1.3 million people.
“This is a really exciting time for PC24 as we begin to deliver GP Out of Hours services in South Sefton, Southport & Formby and Warrington alongside our long-standing commitment to Liverpool, Halton, Knowsley and part of St Helens,” said Dr Mary Ryan, Chief Executive, Primary Care 24. “We are excited to get started in our new areas and to deliver this really important service to patients across Merseyside.”
Primary Care 24 can be accessed via NHS 111 in working hours 6.30pm – 8am (Mon-Fri) and over all weekends and Bank Holidays.

Needing to speak to someone over repeat med
Thanks for your comments on our website. We will contact you privately. If you have the time, would you be willing to share your feedback about accessing medication on our online feedback centre? This way your feedback can be anonymously shared with the provider of the service and also other members of the public will be able to read about your experience too.
https://www.healthwatchsefton.co.uk/
Best wishes,
Healthwatch Sefton