- Gathering the views and understanding the experiences of patients and the public
- Making peoples views known
- Promoting and supporting the involvement of people in the commissioning and provision of local care services and how they are scrutinised
- Recommending investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)
- Providing advice and information (signposting) about access to services and support for making informed choices.
- Making the views and experiences of people known to Healthwatch England (and to other Healthwatch organisations) and providing a steer to help it to carry out its role as national champion
- Provide an Independent NHS Complaints Advocacy service
- Initiating independent thematic reviews/ projects that highlight emerging themes
Our Policies We have a number of policies which you may find useful. Please click on the web links below to access our polices: