Compliments Policy

Healthwatch Sefton (HWS) welcomes compliments and comments and acknowledge their importance in celebrating and recognising the success of our services and opportunities for improvement.

We will engage with a range of stakeholders in addition to our community members and residents to support service development and improvements.

We will share feedback with our staff, volunteers and directors.

Compliments

A compliment is an expression of satisfaction about a service received.

Compliments are positive feedback that can be received verbally or in writing and can include expressions of praise, admiration, congratulation and encouragement.

Receiving compliments presents an opportunity to celebrate and recognise success.

HWS will ensure that:

• All compliments are shared with staff, volunteers and directors and displayed in public areas to highlight good practice.
• Compliments are anonymised or permission sought before display
• Numbers of compliments received are logged as part of a Quality Assurance Programme/ included in contract monitoring reports.
• Compliments form a core agenda item at team meetings and Board meetings.

Policy date: April 2024

Policy review date: April 2025