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This report shares the feedback Healthwatch Sefton provided to 6 local NHS Provider Quality Accounts for 2022-23.

Read the latest Healthwatch Sefton Annual Report.

Jon Turner, Impact Programme and Regional Network (North West) Manager, Healthwatch England said:

“Just to say – another great annual report from Healthwatch Sefton this year! Really well done to you and the team for producing something that makes all the things you’ve achieved for local residents so clear.

“But also of course, well done to all the team for having achieved all those things. Fantastic! Really positive and motivating to read.”

This report shares feedback that you, the residents of Sefton, shared with us on accessing services at your local Community Health Centres. We also heard from staff and People First Merseyside.

Read the latest Healthwatch Sefton Report

Staff and volunteers from Healthwatch Liverpool, Sefton and Knowsley visited The Royal on 17th
May 2022, and Aintree and Broadgreen on 19th May.

The aim of the events was to engage with patients, family members and staff, to gather
feedback about their experiences of treatment and care at LUHFT.

We wanted to give you an opportunity to share your feedback on accessing your GP surgery during Covid-19. We have listened to you, and you have shared both good experiences and those where improvements could have been made. Some of the key issues raised in Sefton mirror the issues raised in the national Healthwatch England report.

In response to COVID-19, the NHS has launched one of the largest public vaccination programmes ever. The purpose of this work was to hear from local people and understand their views of the COVID-19 vaccine and whether or not there is any hesitancy in getting vaccinated.

To help local services and national policymakers understand how they can improve the vaccination programme, Healthwatch England developed a set of template questions which we used. During February 2021, we invited people across Sefton, to take part in the survey to find out their views, attitudes and concerns towards the COVID-19 vaccine roll-out and the communications that have supported this. The survey can be found in appendix one. This was part of a wider piece of work undertaken by local Healthwatch throughout England and nationally.

Healthwatch Sefton wanted to understand people’s experiences of accessing hospital services during the COVID-19 pandemic and how it was affecting their care and treatment.  The engagement focused on LUFT (Liverpool University Hospitals NHS Foundation Trust) with a focus on Aintree University Hospital and The Royal Liverpool University Hospital.  Due to limited feedback on the Royal hospital this report is focussed on Aintree Hospital.

We held an on-line engagement session, as well as gathering feedback via the Healthwatch Sefton feedback centre with residents also being able to use our Freephone telephone number.

The Sefton Macmillan Right By You Project started on 1st December 2019 following on from the south Sefton Macmillan e-HNA Pilot project which had been in place for 2 years. The Sefton Macmillan Right By You Project was designed to support anyone across the whole of Sefton who is living with or affected by Cancer. This involved a working partnership between Sefton CVS and the Southport and Formby Macmillan Information Centre, with Navigators based in the north and south of Sefton.

This report details the feedback which patients; family; staff and visitors have shared with us about the Ophthalmology services at Southport & Formby District General Hospital. All of the feedback shared with us has been added to the Healthwatch Sefton Feedback Centre. This web based tool helps members of the public to rate the services they use and provides Healthwatch Sefton with real time feedback which supports us in identifying trends and issues which we can act on.

Read our annual report here

On Monday 13^th January 2020, Healthwatch Sefton worked in partnership with other local Healthwatch organisations to hold listening events at Accident & Emergency (A & E) departments across Cheshire and Merseyside. This report details the findings from the visit we undertook at Southport & Formby District General Hospital (Southport & Ormskirk Hospital NHS Trust).

Healthwatch have a legal power to visit health and social care services and see them in action. This power to ‘Enter and View’ services offers a way for Healthwatch to meet some of their statutory functions and allows them to identify what is working well with services and where they could be improved.

Enter and View is about seeing and hearing for ourselves how services are being run and allows us to collect views at the point of service delivery. This might involve talking to staff, service users or observing service delivery.

This report details the feedback which patients and staff have shared with us about Ward 35. We visited the ward on 9^th July 2019. Ward 35 is an intermediate care ward which is based at Aintree University Hospital NHS Foundation Trust. The care provided on the ward however is provided by Mersey Care NHS Foundation Trust. We were asked by Mersey Care NHS Foundation Trust if we would independently visit the ward and gather feedback.

This report details the feedback which patients; family; staff and visitors have shared with us about the Liverpool Heart & Chest NHS Foundation Trust. All of the feedback shared with us has been added to the Healthwatch Sefton Feedback Centre. This web based tool helps members of the public to rate the services they use and provides Healthwatch Sefton with real time feedback which supports us in identifying trends and issues which we can act on.