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This report shares feedback that you, the residents of Sefton, shared with us on accessing services at Litherland Urgent Treatment Centre.

We have been working with Sefton Parent Carers Forum, an active member of our steering group to gain feedback on how accessing prescriptions from Alder Hey Children’s NHS Foundation Trust works. Problems with the service was an emerging theme. This report details the feedback which the forum helped us to gather and we would like the trust to review this feedback and provide us with a formal response to ensure that those accessing the prescription service in the future have a better experience.

We spoke to and heard from residents living in Seaforth during outreach. We were also invited to a sheltered housing scheme to talk to residents about the on-going closure of Seaforth Village practice and the impact this was having on them.

We wanted to give you the opportunity to share your feedback on accessing health and care services provided by Mersey and West Lancashire Teaching Hospitals NHS Trust. We have listened to you, and you have shared both good experiences, and those where improvements could have been made.